What We Collect and Why It Is Necessary
When you open an account, we collect the information needed to verify your identity and process transactions. This includes your name, mobile number, and the wallet identifiers associated with bKash, Nagad, or Rocket payments you initiate. We log transaction references — not full wallet PINs or
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passwords — so we can match deposits to your account and process withdrawal requests accurately. We also collect device data: your browser type, IP address, and session timestamps. This helps us detect unusual login patterns and flag account access that does not match your usual behaviour.
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We do not sell your personal data to third parties for marketing purposes. Data shared with payment processors — such as the mobile network operators behind bKash, Nagad, and Rocket — is limited strictly to what those processors need to complete a transaction. Analytics data we
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gather (page paths, session length, click patterns) is used only to improve how the platform works for you. Retention periods vary by data category and are shaped by applicable law in the region where access is permitted.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.